The Role
Reporting to the Team Leader, this busy, hands-on role involves:
1. Processing transfer requests to/from the Scheme.
2. Processing retirement claims.
3. Administering AVC payments, registration and claims.
4. Responding to queries from members, pensioners and third parties, by phone, email, and post.
5. Responding to queries regarding Leaving Service Options and Benefit Statements.
6. Assisting Solicitors in the drafting of Pension Adjustment Orders and implementation of the same, when approved.
7. Assisting with the processing of Sick Pay, Ill-health and Death claims.
8. Ad hoc project work.
9. Providing cover for other team members, as needed, and generally contributing to the successful running of the area, in line with SLAs.
10. Other duties not covered above, that ordinarily arise in the discharging of the role.
The Requirements
1. QFA qualification or be well advanced in achieving the same.
2. 2+ years’ experience in a similarly varied role.
3. Excellent telephone manner and customer service skills.
4. Fluent verbal and written English language skills.
5. Numerate, with strong, accurate data entry skills.
The Person
1. Confident, professional, and enthusiastic, with a positive, can-do attitude.
2. Well-organised individual, who can work to strict deadlines while maintaining the highest standard of accuracy and attention to detail.
3. A multi-tasker, who is used to working in a busy and demanding environment.
4. A team player, with the ability to work closely and collaboratively with colleagues, yet prioritise workload and work on own initiative when required.
Skills:
Admin Work, Data Entry, Fluent English, Organised
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