We are seeking an experienced Team Manager to play a key role in our client’s multinational contact centre in Dublin.
We are looking for a customer-oriented individual with great attitudes and high energy to join a growing, fun, and dynamic company, situated in the heart of the Irish capital.
You are a highly self-driven, dynamic person who gets things done and shows consistent improvements, and you enjoy working under consistent pressure.
Job Purpose
You will build, develop, and lead a team with a high-performing ethos to meet and exceed performance goals. You will coach, engage, and develop your direct reports. You will work in a multinational environment, where you take responsibilities across the customer service teams.
Key Responsibilities Include
* The Team Manager oversees daily activities of the Swedish/Danish customer service team.
* You are expected to demonstrate the ability to plan and execute in a fast-paced environment.
* You understand the importance of KPIs and have the ability to analyse, implement, and continually improve best practice processes.
* Coaching, motivating, and retaining staff and coordinating bonus schemes.
* Contribute to the development of strategies and plans for the Team and/or Department.
* Build and develop the team towards constant improvements in quality and productivity.
* Provide daily leadership to the team to meet and exceed customer expectations and business targets.
* Respond to escalating issues in a quick, effective, and courteous manner.
* Use your extensive experience and judgment to plan and accomplish goals.
* Support the integration of new systems and processes within teams.
* Fluent (written/oral) in Danish, Swedish, or Norwegian.
* Previous management experience is essential (2 years).
* Excellent organisational and leadership skills with a problem-solving ability.
* Enjoy working in a very fast-paced environment.
* Autonomous and flexible.
* Customer and solution-oriented.
* Analyse call centre KPIs and take appropriate actions.
* Organised and ability to organise your own workload.
* Ability to motivate and coach the customer service agents to consistently high performance.
Salary is €45,000 plus a 10% bonus annually.
Excellent benefits package.
Relocation package is €5,000 gross and flights plus up to two weeks of accommodation.
Apply Now
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