Job Opportunity: Service Delivery Manager
We are seeking a Service Delivery Manager to join our team in Dublin, working a flexible hybrid schedule (2/3 days per week remote). This role focuses on successfully delivering installation, commissioning, and maintenance services across our product portfolio. You’ll drive efficiency and optimize processes to ensure high-quality service delivery that meets customer expectations.
Job Responsibilities
* Ensure successful delivery of installation, commissioning, testing, and maintenance services within scope, budget, and quality standards.
* Meet customer service level agreements by maintaining a high quality and safety standard.
* Coordinate and lead all activities in line with agreed processes and procedures.
* Respond to emergency callouts as needed, ensuring customer satisfaction and system reliability.
* Collaborate with UK and Headquarters technical support teams to resolve complex issues.
* Use a mobile web-based application to log all work activities efficiently.
* Close out project-related non-conformance reports (NCRs) promptly and integrate lessons learned.
* Support a customer-focused environment, consistently delivering exceptional service.
* Work autonomously or as part of a high-performing team.
* Utilize data analysis tools for system diagnostics and fault resolution.
Job Requirements
* Proven experience in maintenance services, installation, testing, and commissioning of MV/LV switchgear and balance of plant.
* Proficient in Microsoft Office and adept at using laptops or portable devices for software/system updates and fault diagnostics.
* Strong understanding of service delivery processes and operational excellence.
* A full, clean driving license.
* Excellent communication and coordination skills.
* Commitment to safety, quality, and customer satisfaction.
* Flexible and able to respond to on-call needs or emergencies.
* Demonstrated ability to work independently or within a collaborative team.
* Knowledge of non-conformance reporting tools and continuous improvement principles.
* Strong problem-solving and troubleshooting capabilities.
For more information or to apply, please contact: Brian Stack
Email:brian.stack@collinsmcnicholas.ie
Phone: 090 9703030
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