About Huawei
Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.
Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.
Job Title: Senior Technical Support Engineer
Job Location: Dublin, Ireland
Main Responsibilities:
1. Smart-PV and Energy Storage service delivery remotely and on-site.
2. Pre-sales and after-sales support, testing support, holding workshops with customer or partner on technical issues.
3. Support proactively for sales team members.
4. Follow up issues that may arise during testing/workshop/bidding activities.
5. Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
6. Onsite support for site survey, installation training or commissioning training to customers when necessary.
7. Commissioning, improvement of the troubleshooting, intervention on site when necessary.
8. Interface with engineering partner to locate technical problems.
9. Responsible for Hotline support and engineer support.
10. Responsible for technical support service to customer or partner independently or jointly with a technical support team.
11. Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor.
12. Responsibilities include but are not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
Requirements:
1. Bachelor's degree in Electronics, Electricity, Energy or Mechanical or equivalent.
2. Knowledgeable or working experience in the Solar-PV market and/or energy storage is required.
3. Excellent interpersonal skills and an ability to build strong relationships with partners and internal teams from different countries & cultures.
What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.
Interested? Please apply with your documents in English. Applications without a CV will not be considered.
Important: To be considered for this role, applicants must be eligible to work and live in Ireland.
Privacy Statement:
We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.
If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer.
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