Job Title: IT Change Manager
The Change & Release Manager will oversee the implementation, integration, and effectiveness of change management processes, ensuring compliance with the change management process. This role is directly aligned to a specific customer.
This is a hybrid position that requires on-site presence in Central Dublin one day a week to manage client stakeholders.
Key Responsibilities:
* Support and maintain adherence within the Change & Release Management process within Capita IT&N Services and Customer base.
* Experience across Problem and Incident management to assist with Change.
* Ensure day-to-day service including validation and quality checks for new Changes, chair review forums, and CAB.
* Deliver the process role of 'Change Manager', chair and participate in internal and customer-facing Change Advisory Boards (CABs).
* Support the operational management of all types of Change and Release CRQs via Remedy.
* Coordinate and prioritize Change Management process to achieve targets and expectations, including customer satisfaction, KPIs, SLA, and OLAs.
* Drive the continual improvement of Change Management process and procedures.
Requirements:
* Strong communication skills with an excellent grasp of the English language, able to communicate clearly at all levels.
* Proven track record showing experience in a similar role within an ITIL-based Service Operation environment.
* Working knowledge of operational Change, Incident, and Problem Management in an infrastructure environment.
* Knowledge and practical use in operating an IT Service Management toolset for the core process e.g., Change Management.
* Minimum ITIL Foundation V4.
* Knowledge of the value of Change and Configuration Management, the links from Change to Configuration, and impact on Availability.
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses, and clients.
TSS designs, builds, and runs the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services.
We work collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, ensuring colleagues have access to resilient, predictable IT services and support.