SENIOR APPLICATIONS SUPPORT
Provide high-quality application and user support to ensure IT systems availability, reliability, and performance that supports business processes globally.
Key Responsibilities:
* Perform proactive application health checks to prevent potential failures
* Manage incidents through to completion, engaging various IT teams in resolving issues efficiently and effectively
* Perform effective problem management on recurring incidents, leading and managing problems throughout their lifecycle
* Evaluate and ensure problem resolutions are released in production on-time and with high quality
* Ensure all changes to the Production Environment follow the Change management process
* Proactively review the IT environment to ensure compliance with new regulations and perform scheduled activities such as DR testing and remediation of control audits
* Update knowledge base articles in a timely manner and conduct trainings across regions
* Develop and maintain relationships with clients, relationship managers, and project managers
Requirements:
* Bachelor's degree in Engineering or Computer Science, or relevant industry experience
* A minimum of 5 years of prior experience as an IT Support Analyst
* Strong Unix/Linux experience
* Solid infrastructure understanding
* Experience in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server
* Strong understanding of ITIL Incident Management, Problem Management, and Change Management
* Experience in Banking Operations technologies such as payments and reconciliation
* Experience in supporting critical, time-sensitive, and complex applications
* Desirable experience in a lead role, scripting, automation, and process improvement