Community Operations Analyst
We are seeking a Community Operations Analyst to assist our clients in resolving inquiries, enforcing community standards, and improving the overall user experience.
About the Role:
* Assist clients with their inquiries, empathetically, accurately, and on time
* Become knowledgeable about client products and community standards
* Make well-balanced decisions and be an effective advocate for our community
* Develop strong interpersonal skills, verbal and written communication skills, and empathy
* Display a strong bias towards doing what's right
* Investigate and resolve issues reported on client platforms
Key Responsibilities:
* Respond to user inquiries with high quality, speed, empathy, and accuracy
* Use market-specific knowledge, signals, and insights to spot scalable solutions
* Gather, analyze, and utilize data to improve the user experience
* Enforce clients' Terms of Use by monitoring reports of abuse
* Review reported content within agreed turnaround times and standards of quality
* Identify inefficiencies in workflows and suggest solutions
Requirements:
* Strong personal resilience and adaptability in a fast-paced environment
* Ability to make decisions and solve problems
* Effective time management and prioritization skills
* Ability to work as part of a team and consistently hit KPIs on time
* Proficient in German and English
* Cultural understanding of the market
Benefits:
* Health Insurance
* 25 days Annual Leave
* Free meals/snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs
* Tax Saver Travel Card
* Bike to Work Scheme
Equal Opportunity Employer:
We champion diversity and equality, fostering an inclusive environment that values diverse backgrounds, skills, and experiences.