Job Description:
We are seeking a highly skilled ASU Case Manager to join our team on a contract basis. This role will be based in Dublin City Centre and will involve 2 days onsite work.
Key Responsibilities:
* Proactively manage an assigned portfolio of mortgage arrears cases, ensuring steps are taken to progress appropriate resolutions for customers in line with relevant industry codes and regulations.
* Perform general loan administration, including handling inbound and outbound arrears calls.
* Accurately record information on systems of record and trackers.
* Efficiently and professionally handle all communication (telephone or written correspondence) from customers and third parties.
* Complete all assigned tasks in compliance with policies, procedures, and regulatory codes, ensuring adherence to SLA/KPI deadlines.
Requirements:
* Previous experience in financial services, particularly in phone-based collections or mortgage arrears support.
* Portfolio management or relationship management experience.
* Familiarity with the Code of Conduct on Mortgage Arrears (CCMA) and Consumer Protection Code (CPC).
* Capable of performing effectively in a fast-paced, complex, and deadline-driven environment.
* Excellent teamwork skills, working collaboratively to achieve goals and objectives.
Desirable Skills:
* Previous experience in financial services, particularly in phone-based collections or mortgage arrears support.
* Portfolio management or relationship management experience.
* Relevant Industry codes
Education Requirements:
* QFA or APA (Loans) certification as a minimum.
Working Hours & Benefits:
2 days onsite / 3 days from home.
How to Apply:
To apply for this role, please submit your updated CV. If your skills and experience match job requirements, you will be contacted to discuss your application in detail.
Similar Roles Open:
We also have several other permanent and contract roles available. Please visit our website for more information or explore additional opportunities.