AVASO Technology Solutions is currently seeking a Field Support Engineer with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Position: Mobility Operations Specialist
Location: Dublin, Ireland
Job Summary:
We are looking for a Mobility Operations Specialist to support our staff in Dublin. In this role, you will be part of a team that manages the deployment, configuration and lifecycle of our mobile devices and service. Assist IT Asset Management in forecasting demand for series and devices. As a Mobility Operations Specialist, you must exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of cutting-edge mobile technology and services and be the final escalation point for the team and our user base. The ideal candidate will have some experience with mobile devices and their usage in a mid to large size Enterprise.
Responsibilities:
1. Provision and configure mobile devices for New Hires and existing users
2. Provision and dispatch devices for internal users that are having hardware issues
3. Respond promptly to escalations for technical support via phone, email and cases.
4. Manage device inventory inclusive of inventory management, recycling of used devices and disposal preparation.
5. Provide training to users on the proper usage and configuration on their mobile devices.
6. Work with Techforce (Helpdesk), Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes.
7. Troubleshoot mobile devices inclusive of hardware, services and internal applications.
8. Document case status and provide updates to management and end-users.
9. Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
10. Drive project deliverables for the team
Required Skills:
1. 1-2 years’ experience in related role
2. Excellent verbal and written technical documentation skills
3. Strong team player with service-oriented attitude and customer focus
4. Strong research and problem solving abilities are required
5. Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware and general technology trends.
6. Must be a go-getter enthusiast who thrives on working in fast-paced environment
7. Knowledge in the support and function of iOS and Android devices
8. Knowledge in the area of mobile services and optimization of plans
9. Knowledge in telephony
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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