To ensure that clients have the best possible holiday experience in Great Britain and Ireland, being the main contact for clients and suppliers from the point of booking until the tour’s completion.
Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics, and Baltics. Formerly known as Hotels & More, Irish Welcome Tours, and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT, and the MICE industry.
We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.
Your responsibilities
What will I be doing?
* Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
* Checking itineraries (feasibility & conformity with clients’ publication)
* Booking and planning all services according to the itinerary
* Administration of group bookings: handling amendments and cancellations, sending rooming lists
* Dealing with additional client wishes
* Distributing all necessary information to all partners so that tours run smoothly from start to finish
* Negotiating and renegotiating rates with suppliers such as hotels, tour guides, and coach companies
* Issuing the correct documentation (i.e. vouchers, travel documents) on time
* Invoicing of clients and processing supplier invoices
* Providing 24-hour emergency assistance to customers
* Placing and negotiating groups with hotels as required
* All aspects of margin protection/enhancement, and cost of sale reduction
* Liaising with clients in sales support and itinerary development, where necessary
* Flexibly supporting team members of the same region (and other regions where business requirements demand) to fulfill their role as and when needed.
Your profile
What skills do I need?
* Good knowledge of our destinations Great Britain and Ireland
* Fluency in English and French (written and spoken)
* Understanding of the French-speaking markets
Please fill in the contact form.
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