Job Description
We are seeking a highly skilled Business Support Executive to join our team in the medical sector.
Main Duties and Responsibilities
* Act as first point of contact through the Support buddy system to resolve issues arising in POS, including orders, returns, and exchanges.
* Oversee performance and ensure any issues are actioned and communicated to the global support team in a timely manner.
* Responsibly manage release prioritisation, creating change requests, testing, attending release DEMO sessions, and communicating changes to the business.
* Assist with project-based work implementing new procedures, designing new systems, and improving processes.
* Manage the Company Motor Fleet, including fuel cards, Eflow, valet, insurance renewal, etc., as confirmed by the Executive Team and in line with DP obligations.
* Maintain a proactive working relationship with the motor fleet company to ensure renewals, disc's, etc., are always up-to-date and issued to the Company car users.
Work Experience and Skills Required
* Strong Communication Skills both written and oral.
* Excellent Telephone Skills and Manner.
* Previous Office/Secretarial Experience Essential.
* Previous experience of working in ERP systems and robust understanding of systems and analytics.
* Professional Standard of Computer Literacy in particular Microsoft Office Suite.
* High level of accuracy.
* Ability to understand priorities and meet tight deadlines.
Personal Characteristics
* A team-player with an ability to work on own initiative and under pressure.
* An excellent time-keeper who is reliable and punctual.
* Takes pride in their work and possesses strong organisational skills and attention to detail.
* A High level of flexibility.