Purpose of Position: At NCI, we offer unique opportunities for our team of academic operations team members who play a pivotal role within the college. The Programme Co-ordinator will be appointed on a purpose contract and will work within a team to ensure transparency, efficiency, and consistency in the NCI student, faculty, and staff experiences. This role involves coordinating programmes across the schools, providing high-level administrative support, and responding promptly and accurately to student enquiries. The role will be located in our newly formed Support Hub where you will work alongside key departments such as Admissions, Exams, Student Support and Careers where collectively our aim is to significantly impact on the delivery of seamless services and support for the entire college community. Reporting to: Academic Operations Manager Key Relationships: Director of Student Registry Academic Operations Managers Deans of Schools Vice-Deans of Schools Programme Co-ordinators Programme Directors Faculty staff Associate Faculty staff Class representatives Students O ther departmental stakeholders Team Leads Key Responsibilities: Programme Coordination & Support: Respond efficiently and effectively to enquiries from students, class representatives, and faculty on a wide range of issues. Enquiries can be face to face, incoming team calls etc Provide comprehensive coordination support for programmes in the schools Offer high-quality service to students, ensuring their needs and enquiries are addressed professionally Maintain effective communication with internal units such as Student Services, Registrar's Office, Fees, and Examinations Communication & Information Management: Provide faculty with important details regarding timetables, course materials, student numbers, and the location of lectures Assist Programme Directors with examination results and broadsheets Maintain and distribute all Programme materials as required Assist with the promotion of programmes to target audiences through various communication channels Administrative Support: Provide administrative support to assigned Programme and School Committees Monitor and support the planned assessment schedules and deadlines for faculty and students Provide orientation and registration assistance to students Record and follow up on extenuating circumstances and extension requests for assessment purposes Ensure adherence to College Policies and procedures outlined in the QA Handbook related to programme management and delivery Student Engagement & Issue Resolution: Attend class groups regularly and act as a point of contact for student concerns Be proactive in identifying and raising any emerging issues to the appropriate levels Respond to and address student complaints in a timely manner Resource Management: Verify the availability of resources such as library materials and IT facilities Assist with timetabling processes for assigned programmes and other areas as required Support assessment processes within the school and assist in the receipt and recording of student assessments Feedback & Continuous Improvement: Provide administrative support for formal student feedback mechanisms, including Class Rep meetings and student surveys Provide cover for the Support Hub reception as necessary Assist in an evening rota providing student and faculty support as necessary General Administration: Provide administrative support as assigned by the Academic Operations Manager, Team Leads, Vice-Deans, or Dean Assist in the coordination of various assessments and school-related activities Key Attributes: Qualifications: A degree or equivalent qualification is desirable Knowledge of the Irish third-level education system is advantageous Experience: At least two years of relevant administrative experience, demonstrating a systematic and organised approach to work Skills: High proficiency in document editing, email, PowerPoint and Excel Strong written and verbal communication skills Good interpersonal skills with a focus on customer service Attention to detail, deadline-oriented, and quality-conscious Database experience is an advantage Flexible and adaptable approach to work Excellent writing skills for drafting letters, minutes, presentations, etc. Contract: Two Posts Permanent & 12 Month Fixed Term Contract Salary: €31,059 - €43,485 (Administrator Salary Band) Annual Leave: 24 days per annum pro rata Hours: Full time Application Process: To apply, please e-mail your cover letter and CV both in PDF format ONLY, quoting reference number: NCI 1093 to: by 5:00 pm, 28th April 2025. Note: The functions and responsibilities assigned to a Programme Coordinator member are based on the current stated role and objectives of the College. These functions and responsibilities may alter in line with any change in the role and objectives of the College. The successful applicant will be subject to Garda Vetting and must not have any convictions under the Sex Offenders Act 2001. The Importance of Confidentiality We would like to assure you that protecting confidentiality is our number one priority. You can expect that all enquires, applications and all aspects of the proceedings are treated as strictly confidential and are not disclosed to anyone, outside those directly involved in that aspect of the process.