Job Title
Technical Services Manager
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Location
Large multi-storey, Modern Corporate Commercial Offices, Dublin (predominantly Dublin City Centre)
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Remuneration
Basic Salary: €95,000, plus Car allowance circa €10,000 / Bonus 10% KPI plus benefits
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Opportunity Summary
Excellent Opportunity for Senior Professionals in Technical Facilities Management, with experience in managing high profile corporate accounts that possess a relevant technical academic record (preferably Electrical, Mechanical or Building Services)
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Responsibilities
* Accountable for the day-to-day running of the Technical Services element of this prestigious facility management portfolio, providing technical support to the Technical teams.
* Manage on-site technical team, various sub-contractors and deliver an exceptional service.
* Have a proven track record and have the ability to demonstrate managing client expectations and financial control by operating within client approved budget that you will assist to develop.
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Under Your Remit
Operations
Monitor / manage remedial action ensuring foster relationships/trust, understanding your customer (internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
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Technical
Accountable for all technical services including fixed, planned, preventative and reactive maintenance activities across each building
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Reporting
Provide monthly operational performance reports
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Problem Solving
Lead in the support, investigation and resolution of technical or system related problems
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Asset Management
Accurate asset information for the validation of asset registers, condition evaluation and life cycle planning (CMMS/Maximo)
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Delivery and Performance
Excel in the delivery of KPI's and SLA's
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People Management
* Provide management guidance and lead the team including overseeing the allocation of work, attendance and performance management to exceed service expectations and ensure best practice prevails
* Provide motivation, recognition and engagement, ensuring all reports have development plans whilst actively encourage training
* Coach team members using company core training matrix as a guide, constantly motivate performance and embed Performance Management cycle, Team development and strength areas and ensure opportunities for growth and succession
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Supplier Management
Ensure service delivery; SLA's performance management, continuous development & critical supplier non conformance
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Budget and Finance
Ownership of Technical Services annual budget,annual budget planning process, variance reports. Manage, monitor and advise on the discretionary spending budget
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Project and Programs
Refurbishments, renovations, fit-outs and new buildings
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Quality, Health, Safety and Environment
Enhance culture, follow up on; QHSE actions / reports, legislative compliance, system, capture RISE Behaviours, accountable for audits including compliance processes and the remediation and closure of any audit action
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Requirements
* Relevant qualification in Mechanical and Electrical field
* Experience in a similar position at senior level in a Corporate Office Cultural Environment
* Health and Safety qualification, Nebosh / IOSH
* Excellent analytical and problem-solving skills
* An eye for detail and good design
* Strong communication skills
* Excellent time management skills
* Excellent motivational and influencing skills demonstrating integrity and a level commercial awareness
* Proven Ability to respond effectively to sensitive issues
* Numerate with a high degree of computer literacy
* Broad technical knowledge and understanding of FM and building systems
* Must be able to demonstrate a sound knowledge of all systems within the building services environment
* Knowledge of Implementation and monitoring of policy and process compliance
* Dependable and flexible, able to work independently as well as part of a team
* Responsive to customer requests in an empathic, supportive and productive manner
* Experience of working within a maintenance Team
* Excellent Presentation Skills
* Language - fluency in written and spoken English
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