PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.
Location: Little Island, Co. Cork
Contract Duration: Initially a 12 month contract
Duties Include:
* Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues.
* Logging calls (tickets) and keeping records of customer queries.
* Analysing call logs to spot common trends and underlying problems.
* Updating helpdesk documentation to ensure support information is available and current for each customer.
* Testing and fixing faulty equipment.
* PC builds and installations.
* Execute any activities assigned.
* Monitor and control any activities assigned.
* Communicate activity updates to the Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable).
Skills Required:
* An ability to communicate verbally and via email with all customers in a simple and understanding manner.
* An understanding of the business impact of ICT Systems and devices.
* An ability to follow through and close out all issues to customers’ satisfaction.
* An ability to assess each user’s IT knowledge levels.
* Ability to work under pressure.
* An ability to think logically.
* Good analytical and problem-solving skills.
* Good interpersonal and customer care skills.
* Good accurate record-keeping.
* Willingness to learn in a fast-paced environment.
* Professional and flexible attitude.
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