What you’ll need to succeed as an Operations Specialist for Over, Short and Damage at XPO
* 2 years of operational experience in transportation, warehousing or a similar field
* Strong critical thinking and planning ability, the flexibility to work in a fast-paced environment and ability to dive into the details
* Excellent verbal and written communication skills and the ability to communicate information in a clear and understandable manner
* Strong computer, typing and 10-key skills
* Proficiency in Microsoft Office
Preferred qualifications:
* At least 1 year of experience in OS&D
* Knowledge of hazardous materials regulations
About the Operations Specialist for Over, Short and Damage job
Pay, benefits and more:
* Pay starts at $23.73 /hour
* Competitive compensation package
* Full health insurance benefits available on day one
* Life and disability insurance
* Earn up to 13 days of PTO over your first year
* 9 paid company holidays
* 401(k) option with company match
* Education assistance
* Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
* Research over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim prevention
* Communicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.
* Effectively use tools related to matching freight, documenting shipment dispositions, etc.
* Develop strong relationships with operational teams at the service center(s) to solve recurring issues
* Monitor controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper-loaded trailers and proper handling of PODs
* Track and maintain detailed records for all hazmat to ensure that physical inventory matches electronic inventory; work directly with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standards.
* Bill shipments under applicable tariffs and pricing agreements
* Work with Cargo Claims Team to ensure specific tasks are completed on a daily basis to prevent claims
Operations Specialists for Over, Short and Damage are required to:
* Walk and/or stand for extended periods, up to 4 hours at a time, on a loading dock that is not climate-controlled and may be slippery
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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