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Associate Technical Sales Specialist, Dublin
Client:
Concentrix
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3193036dc2f5
Job Views:
65
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Our Associate Technical Sales Specialist generates new business and ensures growth of existing accounts for assigned client/territory, with low to moderate complexity. Assesses potential application of products or services and offers solutions that meet low to moderate customer/client needs. Possesses deep technical understanding of products or services to address low to complex customer/client needs and expand sales opportunities for established clients. Researches and presents reports showing potential customers the cost benefit of purchasing products or services. Resolves low to moderate customer/client issues, researches problems, and makes recommendations for potential enhancements or modifications. Provides technical training to customers/clients and communicates customer feedback. Uses technical knowledge of product and service offerings to support, promote and build sales.
Duties and Responsibilities
* Attend customer meetings, conduct sales presentations, and deliver product/service demonstrations in person and via phone.
* Provide technical expertise in support of achieving low to moderate selling goals.
* Provide thorough responses to product/service and industry questions.
* Prepare low to moderately complex technical proposals and presentations to support sales teams.
* Demonstrate proficient solution selling abilities and effective, proactive customer/client communications.
* Identify and analyse low to moderate customer/client needs and develop intermediate range strategies on how to competitively meet needs.
* Advise and support customers and sales teams on technical aspects of products and services, adhering to customer's needs and goals.
* Utilize technical expertise to develop and execute thorough trainings, as needed.
* Identify areas to help streamline and improve sales processes - recommend improvements to management.
* Act as a customer advocate as necessary for pre-sales and post-sales activities.
* Provide consistent follow up on opportunities or inquiries.
* Evaluate the client's customer needs and propose potential solutions.
* Manage external competitive pressures and effectively handle objections to help retain customers.
* Work with multiple stakeholders, building effective relationships with decision-makers at all levels.
Qualifications
* Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects.
* Ability to extract hidden or unrealized requirements and gain consensus on these requirements with the customer.
* Ability to focus ambiguous customer needs into specific, deliverable requirements.
* Able to develop relationships and communicate with higher level technical staff.
* Advanced problem solving and analytical skills.
* Ability to work independently and as part of a team under pressure with tight deadlines.
* Passion for exceptional customer experience and sales.
* Aptitude to learn and optimize new technology and data.
* Excellent knowledge of Microsoft Office programs.
* Ability to prioritize and multi-task in a time-sensitive environment.
* Ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences.
* Ability to manage multiple priorities and tasks effectively.
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