Customer Focused Role in Branch Banking
We are seeking a Service & Sales Advisor to join our team in Nenagh, Co Tipperary. This is an office based role that requires strong customer relationships building skills and the ability to work as part of a team.
The Role
Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently outperforming the market and generating value for AIB.
Key Accountabilities:
* Provide expert guidance and support to customers on sales and service-related queries.
* Proactively identify and execute opportunities to enhance the customer experience and drive business growth, while ensuring compliance with policies and procedures.
* Champion Digital Enablement, encouraging customers to embrace digital banking solutions while ensuring a seamless and high-quality service experience.
* Collaborate effectively across teams to achieve shared objectives and contribute to AIB's success.
* Resolve customer issues efficiently across multiple channels, ensuring a customer-first approach.
You Will Bring:
A proven ability to build strong customer relationships and represent AIB with expertise and confidence.
A passion for delivering exceptional customer service and finding innovative ways to enhance the customer experience.
Strong teamwork skills, with the ability to work collaboratively across the organization.
Excellent problem-solving abilities and the capability to respond to customer inquiries across multiple channels.
APA/QFA qualification is desirable, but if you don't have it yet, we offer support to help you achieve it.
Why Work for AIB:
We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.
Key Capabilities:
* Customer First: Building strong customer relationships and delivering customer centric solutions.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Ensures Accountability: Holding self and others accountable to meet commitments.
* Eliminated Complexity: Identifies and creates clear, effective and efficient processes.
* Focuses on continuous improvement.
* Customer Service Excellence: Responds to customers' questions through multiple channels. Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty.
Benefits:
* Market leading Pension Scheme
* Healthcare Scheme
* Variable Pay
* Employee Assistance Programme
* Family leave options
* Two volunteer days per year