We are looking for a Technical Manager to join our Operations Team based in our Limerick or Dublin Office. Please note that this job will involve travel to Limerick, Dublin and Belfast offices on a regular basis, depending on base location.
Are you passionate about driving technical excellence and continuous improvement? We're looking for a Technical Manager to champion our technical standards, implement key processes, and support our engineering teams across the field. This is a unique opportunity to influence training, compliance, and innovation within a leading lift services company.
You will be responsible for:
* Driving and maintaining high technical standards across systems and processes to align with organizational goals.
* Ensure communication and co-ordination with key stakeholders in the business.
* Support field engineers and Supervisors with complex technical issues, ensuring swift and effective resolutions.
* Implement consistent, structured fault-finding approaches to reduce repeat callouts.
* Promote a positive safety culture throughout the organisation liaising with our HSEQ advisor.
* Establish and manage a dedicated training facility in our Dublin office.
* Manage simulator-based training and product-specific programs for engineers.
* Manage progression plan for all engineers towards product excellence.
* Monitor onboarding and ongoing CPD (Continuing Professional Development) for engineers, supervisors, and managers.
* Coordinate with HQ to facilitate webinars, face-to-face sessions, and technical updates.
* Act as the high-level technical liaison with Tech Support in Spain to align international standards and insights.
* Log, record, and share resolutions to major technical issues.
* Manage and analyse "sick lift" reports to reduce high-frequency call-outs in co-ordination with Service Department.
* Continuously work to improve field competency and customer satisfaction.
* Monitor the use and effectiveness of company mobile applications and Digitisation.
* Conduct and follow up on site audits, maintenance, and repairs.
* Stay current and support the business in understanding relevant regulations and legislation
Ideal Candidate:
* Proven experience in a technical or engineering leadership role, ideally in lift or vertical transport systems.
* Strong problem-solving skills and technical acumen.
* Experience delivering training or mentoring technical staff.
* Knowledge of health & safety regulations and performance monitoring.
* Excellent communication and organizational skills.