Role Summary:
This is an exciting opportunity to join our team as a Sales and Customer Support Representative, where you will play a key role in growing our dynamic business. You will provide exceptional customer service, support all aspects of the sales process, and work closely with customers to meet their needs.
Job Description:
Sales and Customer Support Representative
Key Responsibilities:
* Contribute to maximising sales revenue through lead generation, closing of sales, and generating new revenue from existing business.
* Meet and exceed customer expectations by providing exceptional service and support in a professional, knowledgeable, timely manner.
* Proactively respond and manage customer calls/queries, ensuring customer commitments are met and keeping customers informed on order status.
* Liaise with suppliers on deliveries and provide quotations to customers in a timely manner.
* Support the Sales Team in managing key customer accounts, nurturing and maintaining positive relationships with principals and suppliers.
* Actively contribute to a positive team environment and performance, assisting in conference and event planning as needed.
Our Core Values:
* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners.
* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.
About Us:
M.E.D Surgical is a medical device distribution company, part of the growing Uniphar Medtech company. We specialise in the sales, marketing, and distribution of innovative medical devices from leading multinational companies, primarily focused on operating theatre supplies, laparoscopic equipment, and laparoscopic devices.