Part Time Service Manager - Blackrock, South Co. Dublin
Employment Type: Flexible Hours
We are Ireland’s largest retailer providing fashion, homewares and food for our loyal customers. We operate 134 stores across Ireland, Northern Ireland, and Spain, as well as a growing online store. Our guiding principle is to deliver excellent quality products at competitive prices and we are constantly developing our product ranges.
We currently have a vacancy for a Part Time Service Manager. As a Service Manager, you will learn about the business while developing your product knowledge and people management skills. As part of the management team within your store, you will also ensure that our standards of customer care are maintained and improved on an ongoing basis.
This position is 100 hours per month, scheduled between 3 to 4 days per week, which will include late nights and weekends.
Key Responsibilities:
1. Deliver the Dunnes Stores principles of operations and customer service.
2. Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy.
3. Ensure all relevant trading safety and legal policies are in place and adhered to.
4. Maximize sales through analyzing sales data, department trading patterns, and pre-empting customer needs and demands.
5. Demonstrate through role modeling how to deliver excellent customer service ensuring the “Dunnes Stores Experience” customer service program is delivered.
6. Be constantly on the lookout for innovative ideas inside & outside the business.
7. Coach the team to be passionate and knowledgeable about sales, product availability, merchandising & display standards, variation prevention, pricing, ticketing, hygiene, and most importantly customer service.
8. Provide feedback to senior managers on performance, key customer service developments, and operational issues.
Requirements:
1. Good communication, coaching, and leadership skills.
2. Customer-focused.
3. Organizational and time management skills.
4. Commercial mindset and appropriate product knowledge.
5. Problem-solving & decision-making skills.
6. Merchandising skills.
7. People management skills.
8. IT skills.
9. Department or team leader level experience in a fast-paced retail environment & customer-focused business is preferable but not essential.
#J-18808-Ljbffr