The primary responsibility of the Field Engineer is to handle tickets assigned to the zone and to resolve them as quickly and efficiently as possible.
You will be the foundation of the new field team structure and will own and drive all activities within a zone, working with your counterparts in the zone and 3 Ireland to deliver for your area.
You will be a key part of BT's support to 3 Ireland and must ensure we always provide excellent levels of customer service.
The role will involve a number of technical and administrative activities such as analyzing data from the trouble ticketing system to determine the best action to take, liaising with various 3 back-office teams, resolving issues efficiently, actively engaging with BT third-party contractors, responding to customer queries, and managing SLAs.
You will be expected to act with professionalism and integrity when working with customers and colleagues.
What you'll be doingVery experienced telecoms engineer able to work on all aspects of the 3 Ireland network (including DC power supply, Radio Frequency (Radio Base Station and transmission), and Optical).The Field Engineer will have end-to-end ownership of all activities on sites in their zone including change control and will provide feedback on site information to help Three Ireland improve service insight and site databases.Actively log into the ticket system and pick up open faults in your area, managing them end-to-end to resolution.Empowered to act independently, or to collaborate with others or escalate as required through defined escalation processes.Continuous improvement will be key to improving our service to 3 Ireland.Stock management – van and rollout stores to be tracked and replenished as required.Based in a zone but will work across zones if required.Own approximately 100 sites.Carry out health checks when on site and report back any defects.Be on call – 1 week in 5.Be a climber as the majority of issues will be at height as the network topology evolves.Undertake other duties requested by the team leader as per operational requirements.General Compliance and diversity are key in BT.Communicate clearly with all team members and management.Be able to self-manage and be proactive in approach.Maintain good punctuality and attendance in accordance with BT standards.Annual Leave to be agreed with Line Management, assessed in line with business need, before booking any holidays.Before going on Annual Leave, you must set up 'out of office' messages for email and voicemail, explaining when you will be back and providing alternate contacts.To show professional courtesy in conduct with colleagues and customers at all times.To comply with company operational standards and policy in executing your work, and to act and behave in line with BT's values.The skills & experience you needExisting experience in a technical role in a mobile network environment.Excellent field-based telecoms experience.Currently a Climber or prepared to be trained.Excellent interpersonal and customer relationship skills.Ability to work well under pressure if required.A self-starter who can think on their feet.Team player.
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