Job Summary
We are seeking a Personal Lines Account Handler to join our team, working with a proud family-run business that has been serving their community for over 50 years.
This role is a great opportunity to join a growing and committed team, where you will be focused on providing exceptional customer service while handling renewals for home and motor insurance policies.
The ideal candidate will hold an APA designation in Personal and General Insurance and have at least one year's experience within an insurer or broker.
Key Responsibilities:
* Superior Customer Service: Provide excellent customer service to policyholders, responding to their queries and resolving any issues promptly.
* Renewal Review and Retention: Review and process renewal documents, ensuring accuracy and timeliness, and taking steps to retain existing customers.
* New Business Quotes and Sales Assistance: Assist with the processing of new business quotes, and provide support to sales teams as required.
* Claims Handling: Handle claims in accordance with company procedures and regulations.
Key Skills:
* Minimum 1 year experience in Home and Motor insurance: Proven experience in handling home and motor insurance policies.
* Good IT skills with knowledge of Applied Relay: Proficient in using technology, including Applied Relay, to manage policies and processes.
* Strong organisational skills and attention to detail: Ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
* Extensive presentation and communication skills: Effective communication and presentation skills, both written and verbal.
* APA Personal Insurance Qualification would be an advantage: Holding an APA qualification demonstrates a strong understanding of personal insurance principles and practices.
* Fully compliant with fitness and probity requirements and CPD requirements: Compliance with regulatory requirements and ongoing professional development.