Operations Manager/Logistics Manager
We are seeking a motivated and customer-focused Operations Manager to lead and develop our team. This role oversees all aspects of warehouse and transport operations, from order placement to delivery, ensuring smooth, efficient processes.
Responsibilities:
1. Managing daily logistics.
2. Supervising the transport and warehouse teams.
3. Ensuring seamless workflow by addressing and resolving any obstacles.
4. Strategically planning and managing logistics, warehouse, transportation, and customer service in the Transport and Warehouse Team.
5. Directing, optimizing, and coordinating the full order cycle.
6. Keeping track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
7. Arranging and planning out warehouse, cataloguing goods, planning routes, and processing shipments.
8. Resolving any arising problems or complaints.
9. Supervising, coaching, and training the team.
10. Meeting cost, productivity, accuracy, and timeliness targets.
11. Maintaining metrics and analyzing data to assess performance and implement improvements.
12. Complying with Health and Safety regulations.
13. Continuously looking for improvements to operations.
14. Working proactively with various departments to realize efficiencies and manage expectations.
Experience:
1. At least 5 years of proven working experience as a logistics or operations manager.
2. Record of successful distribution and logistics management.
3. Demonstrable ability to lead and manage staff.
4. Proficient in standard logistics software.
5. Excellent analytical, problem-solving, and organizational skills.
6. Ability to work independently and handle multiple projects.
7. Tertiary qualifications in Business Administration, Logistics, or Supply Chain.
8. Strong communication skills to manage internal and external stakeholder expectations.
9. Strong leadership, interpersonal, and organizational skills.
10. Good personal presentation.
11. Ability to make decisions under pressure.
12. Good commercial and business understanding.
13. Working knowledge of ERP.
14. Licensed to drive.
15. Experienced in working in a multicultural environment.
16. Familiar with Workplace Safety and Environmental factors.
Benefits:
* Bike to work scheme
* Company events
* On-site parking
* Store discount
* Wellness program
Schedule:
Day shift, Monday to Friday