This position requires the candidate to be engaged in the day-to-day operations of our busy service department/workshop. It requires the job holder to assist the workshop manager to liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
Excellent communication skills are necessary, along with the ability to liaise with service advisers on required repairs and assist them in developing effective customer consultation.
Responsibilities and Duties
* Develop and implement systems to record, file and store information pertaining to client enquiries.
* Co-ordinate resources (operational and human), schedules, and activities.
* Ensure supplies are ordered for each job.
* Assist with quoting, materials purchasing, and quality checks.
* Ensure correct job numbers are used and that time records are accurate.
* Provide oversight and check job estimates.
* Manage inward goods, checking quantities, dispatching goods, and receipting invoices.
* Regularly report progress on each job and quickly communicate delays or concerns with Management.
* Work with Management to respond to client’s requests for updates on the status of their jobs and keep communication channels open to ensure information is accurate.
* Receive and review feedback from customers and follow up to ensure customer satisfaction.
* Work with Management to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action.
* Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
* Promote a Health and Safety culture within the business.
* Coordinate with the sales department and arrange for delivery of equipment to customers.
* Maintain communication with Suzuki headquarters to obtain security information, report unusual concerns, and share new ideas that may contribute to improved Workshop operations.
Qualifications and Skills
* Have a background in MS Office tools (MS Outlook, Excel & Word).
* Have a minimum of 2 years experience in a similar role.
* An ability to learn company-specific software as required.
* A hands-on approach with a strong work ethic and the ability to work on your own initiative.
* Have a highly organised, flexible, and proactive approach to task workload.
* High Level of attention to detail.
* Excellent communication and interpersonal skills.
* An enthusiastic person able to work under pressure in a busy service department.
Experience in the Automotive Industry
* Automotive industry administration experience is essential, particularly attached to a dealership.
* Automotive systems (vehicle layout, function, and location of parts).
* Knowledge of mechanical issues, warranties, service, and general repairs.
* Organizational ability.
* Detail-oriented.
* Customer serviceability.
* Energy and drive.
* High integrity and professionalism.
* Good communication ability both verbally and in writing.
* Strong interpersonal skills.
* Fluency in English is mandatory.
* Computer skills: Microsoft Office Package.
* Leading & Supervising.
* Team Orientation.
* Customer & Quality Focus.
* Ability to work with people at various levels from shop floor to senior management.
* Can look beyond the initial customer enquiry and identify other business opportunities.
* Quality and productivity focused.
Job Types: Full-time, Contract, Permanent
Schedule:
* Monday to Friday
Education:
* Leaving Certificate (preferred)
Experience:
* Automotive: 2 years (preferred)
Work Location: In person
Reference ID: Autoport service dep.
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