PFH Technology are currently looking for an experienced L2 IT Support Engineer to join our team in Limerick.
Objective: Responsibility for the installation, validation and maintenance of a wide variety of computerised instrument systems in both laboratory and manufacturing areas.
Contract: 12-month contract
Location: Onsite, Limerick
Key Responsibilities
· Develop in-depth knowledge of IT functionality of relevant lab equipment to aid in installation, upgrade and maintenance activities
Support execution of computer system validation deliverables for new and existing projects. This includes development and management of project plans, prioritizing validation activities in line with the overall project schedules.
· Liaise with vendors to design and deploy computerised instrument solutions to integrate with existing onsite IT services & infrastructure (backup, database, patching etc).
· Support computerised instrument upgrades and improvement projects, promoting and providing solutions to business problems.
· Resolve system problems using data analysis and problem-solving skills.
· Participate in and support audit activities
· Represent the site and share knowledge at corporate forums
· Develop a 'network' of corporate contacts and resources
· Participate, contribute and report at team meetings
· Draft and update IT related SOPs and Procedures
· Administer user accounts, including creation, management, in Active Directory (AD) and other identity management systems.
· Ensure proper access controls and permissions based on role-based security models.
· Manage and maintain Active Directory environments, including users, groups, OUs (Organizational Units), and group policies.
Required Skills
· Experience in administration of computerised lab equipment
· Demonstrated troubleshooting ability, understanding of lab equipment software.
Demonstrated initiative to build relationships, learn new business processes and identify opportunities
Strong leadership and influencing skills and the ability to work in cross-functional team environments, as well as independently.
· Strong analytical and problem-solving skills are required
· Strong written and verbal communication skills are required.
· Strong knowledge of Active Directory, including users, groups, organizational units (OUs), and Group Policy.
· Experience with database management systems such as SQL Server, MySQL, or Oracle.
· Proficiency in troubleshooting and resolving issues related to user accounts, login problems, permissions, and group policies.
Desired Skills
· Knowledge and experience in development and execution of Computer system validations, particularly the laboratory systems area.
· Knowledge of IT infrastructure platforms and ISA S95 architecture
· Knowledge of Industry 4.0
· Project management experience
· Knowledge of lab execution & LIMS systems
· Familiar with Agile methodologies
Educational Requirements:
BS in Computer Science, Engineering or related field. Comparable industry experience will also be considered.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.