We are excited to announce an opportunity to join our client in the health insurance sector as a Change Manager.
Our client is growing the team and is seeking a highly skilled and motivated Change Manager to play a pivotal role in driving the success of our health insurance business. This role is critical in ensuring that the organization delivers on the change programme on time, on requirements, and on budget.
Experience in the Irish health insurance market will be an advantage.
Our Change Manager will play a key role in driving the success of our strategic initiatives and ensuring seamless transitions for all business change programs.
Role Overview
The Change Manager will be responsible for managing and delivering business change programs. This includes overseeing the planning, implementation, and evaluation of change initiatives to ensure alignment with the company’s strategic goals.
A significant part of the change programme will be delivering on the technology development roadmap for planned development. Ensure all planned change programmes align with the organisation’s growth ambitions.
The successful candidate will act as a key interface between the internal platform owner, operations team, product, finance, and growth teams as well as third-party partners across the technology architecture solution.
Key Responsibilities
1. Program Management: Lead and manage all business change programs that have been prioritised on the change roadmap, ensuring they are delivered on time, within scope, and on budget.
2. Connect with project manager lead contacts within the outsourced development and platform teams to ensure all stakeholders are aligned on programme deliverables.
3. Develop and maintain detailed project plans, timelines, and deliverables including managing and owner appropriate RAID logs.
4. Identify dependencies and resource gaps for each change programme.
5. Collaborate with stakeholders to define project objectives and success metrics and work with business owners to agree all metrics and deliverables.
6. Delivery of the Change Programme: Implement the change management strategy tailored to the needs of the company based on change initiatives that have been identified as a priority for the business.
7. Conduct impact assessments and create mitigation strategies to minimize disruption.
8. Stakeholder Engagement: Act as the primary point of contact for internal and external stakeholders during change programs.
9. Facilitate regular updates, feedback sessions, and change readiness assessments.
10. Build strong relationships across all levels of the organization to foster collaboration.
11. Communication and Training: Develop clear and engaging communication plans to support change initiatives.
12. Create and deliver training materials to ensure employees understand and embrace new processes, tools, or policies.
13. Address resistance to change through proactive engagement and support.
14. Performance and Reporting: Monitor and evaluate the effectiveness of change initiatives, using data-driven insights to inform adjustments.
15. Provide regular status reports to senior management, highlighting risks, progress, and successes.
16. Ensure all change programs align with compliance, regulatory, and corporate governance requirements.
Why work with us?
Working with experienced and savvy entrepreneurs, you will have the opportunity to learn from the most successful business people in their field. As our business has big ambition that will be achieved by having the best team, you will have exposure to all aspects of the business while we scale.
Working with us will provide opportunities to experience a much broader scope and span of control than typically with a larger organisation. We are committed to mentoring and supporting you to reach your individual potential, sharing our knowledge and experience openly.
We will move fast, we will be agile and we will adopt a test and learn approach so you can expect to learn and develop much faster in our environment. Our people are key to our success so the opportunity for role growth and career development is central to the growth of our business. We offer a combination of hybrid and flexible working which means you can balance your personal and professional life a lot easier. Our head office will be based in Dublin. Some of the other benefits we offer include a competitive salary, defined contribution pension scheme, performance related bonus, private health insurance and much more.
Here's what we're looking for:
1. Proven experience in managing complex change programs, preferably within the health insurance, healthcare, or financial services sectors.
2. Strong understanding of change management principles, methodologies, and tools (e.g., PROSCI, ADKAR, or equivalent).
3. Excellent project management skills, with experience using project management tools (e.g., MS Project, Jira, Monday.com).
4. Exceptional communication, interpersonal, and influencing skills.
5. Strong analytical skills, with the ability to assess risks and develop effective mitigation strategies.
6. A collaborative mindset with the ability to work effectively across functions and teams.
7. Familiarity with health insurance regulations in Ireland.
8. Certification in Change Management or Project Management (e.g., PMP, Prince2, or equivalent).
9. Experience in digital transformation or implementing AI-driven tools.
10. Strong understanding of digital technologies, innovation frameworks, and system design.
11. Proficiency in business analysis tools (e.g., JIRA, Confluence, BPMN tools).
12. Familiarity with health insurance operations and regulations is a strong advantage.
13. Ability to identify opportunities for the business to continuously innovate and improve.
14. Understand technology developments and the capabilities of our SAAS platform to continuously find opportunities to create further value from an advanced deployment.
15. Strong analytical skills with the ability to map complex processes and identify areas for improvement.
16. Excellent communication skills, with the ability to engage effectively with a variety of stakeholders at all levels.
17. Familiarity with process improvement frameworks (e.g., Lean, Six Sigma) is a plus.
Interpersonal and Analytical Skills:
1. Excellent communication, facilitation, and negotiation skills.
2. Ability to manage multiple stakeholders and prioritize competing demands.
3. Strong problem-solving skills with attention to detail.
4. Ability to translate complex business needs into actionable system requirements.
Seniority level
Associate
Employment type
Contract
Job function
Business Development
Industries
Insurance
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