Senior IT Recruitment Consultant at Realtime Recruitment CX Solution Architect required to join a team and play a key role in designing customer experience (CX) solutions that meet client requirements and business objectives.
In this role, you'll apply your functional and technical expertise to craft high-level designs, business cases, and solution roadmaps, ensuring seamless integration and maximum value for our customers.
You'll Do Design end-to-end CX solutions tailored to business needs, ensuring alignment with customer expectations and industry best practices.
Produce high-level designs and business cases, incorporating functional and technical aspects to drive business value.
Collaborate with stakeholders, including business leaders, technical teams, and vendors, to ensure successful solution delivery.
Advise on CX strategy, identifying opportunities for process improvement and digital transformation.
Stay up to date with the latest CX trends, technologies, and best practices.
Leverage experience in BRO (Business Rules Orchestration) and related technologies to enhance customer experience solutions.
Looking For Proven experience as a Solution Architect, CX Consultant, or in a similar role designing customer experience solutions.
Strong knowledge of CX platforms, CRM systems, and contact center technologies.
Expertise in business case development, high-level solution design, and requirements gathering.
Experience with Business Rules Orchestration (BRO) and how it applies to CX solutions.
Ability to communicate complex concepts to both technical and non-technical stakeholders.
A strategic mindset with a passion for innovation and customer-centric solutions.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
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