Job Title: Help Line Technical Support Analyst
Location: Cork, Ireland (Onsite)
Job Type: Contract
Duration: 6 Months
Job Overview
A technical support analyst role focused on providing comprehensive IT support to client employees and contractors through multiple communication channels.
Key Responsibilities
* Provide technical support via phone, chat, and email
* Diagnose and troubleshoot technical issues
* Document issues and resolutions in ticketing system
* Escalate complex unresolved issues to appropriate support teams
* Maintain high level of customer service and professionalism
Technical Skills Required
Technical Proficiencies
* Troubleshooting skills for hardware and software
* IP networking knowledge
* Network troubleshooting capabilities
* Experience with:
* Macs, iOS devices, Apple Watch, Apple TV
* macOS and iOS operating systems
* IT service management systems
* Knowledge base systems
Soft Skills
Excellent Communication: Oral and written English
* Strong customer service orientation
* Time management
* Multi-tasking abilities
* Adaptability in dynamic environments
* Composure under stress
* Team collaboration skills
Work Conditions
* Location: HollyHill Industrial Estate, Cork, Ireland
* Work Schedule: Full-time, 5 days per week onsite
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