Job DescriptionBenefits:
•Company contributed pension
•Private Health Insurance
•Educational assistance programme
•Development & progression opportunities
•Full Training will be providedVitalograph is a leading manufacturer of medical respiratory diagnostic devices and software,used in the diagnosis of respiratory disorders, and advanced high-reliability equipment andsoftware systems used in respiratory end-point clinical drug trials.
We have designed, developedand manufactured respiratory diagnostic devices, software, and consumables for healthcareprofessionals, for 60 years.
Headquartered in the UK, Vitalograph has operations in Ireland,Germany, and the USA.Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?
Weare seeking a 'Site Support Technician' to join our team and provide essential support to ourglobal customers.
You'll play a crucial role resolving and troubleshooting IT issues.When Site Support activities are not required the Site Support Technician will assist in theprocessing of data from company medical devices.We have a selection of shift patterns available; you will have the option to select the shiftpattern(s) you are interested in as part of the application process.Day RosterMonday – Thursday: 07:00 – 15:30Friday: 07:00 – 14:20Bank Holidays as requiredDuties & Responsibilities:
•Provide site support in a timely fashion in relation to the use of Vitalograph devices andsystems.
•Take ownership of investigation and resolution of issues/queries that may arise.
•Log & update queries/issues on internal ticketing service.
•Collaborate with other departments to provide solutions when required.
•Update logs & trackers based on routine activity.
•Assist with external user access for systems and services.
•Assisting in the creation and review of work instructions for the resolution of issues thatmay arise.
•Co-ordinate with other team disciplines to ensure team & company targets are met.
•Assist in the creation and review of work instructions for the resolution of issues that mayarise.
•Analysis of data from company medical devices.Minimum Requirements:
•Effective written and verbal communication skills
•Good IT skills – including use of MS Office or equivalent (excel/word/outlook)
•Competent person, capable of working under their own initiative with minimal supervisionand a good team player
•Attention to detail with capability for high levels of focus and concentration for longperiods.