Job Title: New Homes Manager
This is an exciting opportunity to join a well-established, award-winning property developer based in Belfast or Dungannon, Northern Ireland.
The role will be office-based with site visits, offering the ideal balance between work and personal life.
We are seeking a highly motivated and organized individual to manage all aspects of new homes liaison, providing exceptional customer service to our clients throughout the entire process.
Key Responsibilities:
* Liaison with new home buyers from initial sale booking right through to handover and aftercare.
* Liaison within house team on any bespoke buyer requirements prior to placing a sale booking.
* Assist buyers with selecting their finishes from our bespoke Sales & Selections Suites.
* Ensure finishes and any bespoke buyer requirements are progressed and closed out efficiently to ensure a smooth onsite build progress and handover dates are achieved.
* Deal with all buyer queries throughout the entire process in a prompt and professional manner ensuring a smooth and hassle-free buyer experience.
* Ongoing liaison with Office and Site Teams, suppliers, estate agents, solicitors etc.
* Maintaining up-to-date records on selections progress with buyers, processing payment for extras, assisting buyers with administration prior to completion.
* Delivering a full demonstration handover to buyers on the day of completion.
* Aftersales and any homeowner snagging requirements and post-completion queries.
* Liaison and handover to Management Company on any communal areas post completion of the development.
The Ideal Person:
Track record within a customer-facing role. Excellent communication skills. Experience of property sales. Strong attention to detail and timekeeping skills. Demonstratable knowledge and understanding of the construction process of a new build home and conveyance process (desirable, not essential). Proficient in Microsoft Office (Word / Excel / Outlook). Highly organized, self-motivated, flexible, efficient with an ability to multi-task under pressure.