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The AppleCare Technologies Quality Engineering (ACTQE) team is dedicated to delivering exceptional automated and manual testing solutions that enable AppleCare to deliver world class support to customers. We are seeking a Quality Engineering Manager to join ACTQE and lead people on this mission. In this role, you will lead a team of Quality Engineers driving the quality of applications and systems within AppleCare.
DescriptionAs a member of the AppleCare Technologies Quality Engineering (ACQE) team, you will be instrumental in ensuring that AppleCare applications and systems meet quality standards throughout both pre-release and post-release testing phases. Your expertise in software testing, leading people, and fostering a culture of quality will be essential to success in this role. Strong critical thinking skills, and a commitment to open communication and collaboration within a global cross-functional team will further support success in this role.
Minimum QualificationsExtensive experience in a software quality engineering roleExperience leading people in the development of test strategies and execution of test plansExperience leading distributed teams across cultures, geography, and timezonesValues empowering people to achieve their bestExpertise in modern test methodologies, practices, and technologyProficiency in utilizing test automation tools and frameworkKey QualificationsPreferred QualificationsDeep knowledge in contact centre tools and cross functional workflowsStrong commitment to enhancing the customer experienceDemonstrated curiosity and adaptability as a continuous learnerExcellent written, verbal, and presentation skillsProficiency in scripting languages (Python, Swift, etc.)Bachelor’s degree or equivalent professional experienceEducation & ExperienceAdditional Requirements