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Recruitment Consultant II @ Harvey Nash | hiring across Product, PMO, Engineering
Our client is currently hiring for a 3rd line infrastructure engineer to work within their IT team where you will be responsible for supporting all aspects of the Internal and hosted platforms.
Responsibilities:
* Provide Level 3 escalation technical server support across multiple sites via telephone & remote support.
* Partake in various infrastructure projects.
* Work on projects and bring them to completion as part of a group or independently.
* Strong knowledge of administration, troubleshooting, implementation & configuration of:
o Windows Servers 2012/2016/2019/2022
o Active Directory - DNS, DHCP, GPO
o VMWare
o Veeam
o Anti-virus
o Web Proxy
o Microsoft Exchange, particularly ActiveSync
o RDS services
o SFTP Services
o Certificate Services
o TCP/IP, DNS, routing, NAT, firewalls, VPNs, LAN/WAN Technologies
o Experience/Knowledge of AWS services (Off-site backup & Site Recovery)
o Patch Management
o Vulnerability Management
o Supporting Finance / ISO27001 / Sarbanes-Oxley / NIST and Client audits.
o Ensuring adherence to, and effective management of ITIL processes such as incident, change and problem management as this relates to the function.
Requirements:
* Degree level qualification in computer science or technical discipline.
* Industry qualifications such as MCP/MCSE/VMWare.
* Minimum 4 years relevant experience.
* Strong proactive customer service and interpersonal skills.
* Good troubleshooting and analytical skills.
* A proven history of providing excellent customer support in a fast-paced environment.
* Previous technical support experience in a corporate environment.
* Maintenance of Configuration Management documentation with an emphasis on strong Change Control processes.
* Flexible and willing to work outside normal business hours if necessary.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
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