Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
About the Job
We're looking for an experienced leader who brings both strategic and operational abilities to lead our Risk Vendor Management team. Our vendors provide various functions, including supporting users across multiple contact channels, generating sales, qualifying leads, performing risk reviews, and executing back office functions.
Your Responsibilities
You will oversee the vendor strategy for Stripe's Risk outsourced operations, working closely with cross-functional leaders and operational teams across our Risk and Operations organisations. You will guide the vendor management team to design and deliver incredible user experiences in collaboration with our cross-functional partners.
You will set clear goals and directions, provide regular feedback on vendor managers' performance, support vendor contracts and negotiations, and hold the vendor accountable to high standards of performance by defining KPIs and monitoring those metrics.
Our leaders transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. They help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Requirements
* At least 10+ years of direct people management experience
* 7+ years of experience leading vendor operations teams (preferably in high-growth technology companies)
* Excellent written and verbal communication skills
* Strong operational background and a track record of making data-driven decisions
Preferred Qualifications
* A proven leader with 10+ years managing scaled vendor organizations and building world-class customer experiences
* Deep experience managing operational third-party vendors and internal teams across different time zones
* You have experience in laying out a vision for an organisation, getting buy-in from senior stakeholders, and bringing the vision to life
* You enjoy managing large cross-functional and global projects, and have a track record for taking projects from conception to launch
* You have a knack for working well with a wide range of people across internal teams and external vendors
* Action-oriented, with strong organisational skills and attention to detail
* Excel in analytical thinking and problem solving, using first-principles thinking and data to structure strategic recommendations
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users, balancing in-person collaboration and learning from each other with flexibility.
This role offers a competitive salary range, benefits, and equity. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. We encourage you to apply even if your experience doesn't precisely match the job description.