Due to continued expansion of eir evo, we are now seeking to recruit an experienced Desktop Support Engineer who endeavours to become an integral part of our Managed Services Team, working on a dedicated team for a prestigious client, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
The role would involve:
* Desktop Support for customers
* Provision accounts and hardware
* Supporting Windows Desktops, Printers, Outlook, Networks, MS Office, O365, Autopilot
* Support of the MyPay Application
* Maintenance of the platforms in SSO Freshdesk (MyPay ticket system for help desk) and ISpring (MyPay e-learning)
* Support Azure Virtual Desktop, AD, DNS, DHCP, GPO, Office 365
* Maintain and build the current documentation in place
* Hardware troubleshooting
* Interacting with and managing 3rd parties
* Imaging and Deployment, Intune
* Manage File Permissions and Access Rights, Security/Distribution Group creation and management
* Configuration and Support of Mobile Devices
* Day-to-day dealings with the customer
* Requirement to be onsite in Portlaoise office up to two days per week
* Working with the wider eir evo PMO team on project engagement
Experience:
* 4+ years working in a deskside support/system infrastructure environment (required)
* Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 2 support
* Office 365 experience required
* Customer Services, Call Handling
Preferred Qualifications:
* Microsoft Specialist certification in Windows 10
* A Microsoft MCP for Client or Server OS
* CompTIA A+
* CompTIA Network+
Successful candidates will receive exposure to:
* All Microsoft Operating Systems
* Windows Servers
* Virtualization – VMware, Citrix, Hyper-V
* SMB Networking Environments
* Unified Communications
* Remote Access Solutions
Candidates must be eligible to work full-time and long-term in the location specified or currently hold a valid appropriate long-term work Visa to apply.
If you are interested in applying for this role, please do so via the relevant link.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
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