Customer Service Administrator - Killingholme
About CLdN:
CLdN is a leading provider of integrated quay-to-quay and door-to-door logistics solutions. Founded in 1929, CLdN ensures reliable, cost-effective transport that links the major economic areas of Europe.
With 30 ships and over 200 sailings per week, CLdN provides shortsea connections between the European continent, the UK, Ireland, Iberia and Scandinavia.
The company offers multimodal services with a Europe-wide reach using its extensive network of ships, terminals, and equipment.
CLdN's mission is to excel as an integrated provider of maritime links.
CLdN Automotive Ltd. is a Vehicle Enhancement Centre where vehicles are prepared for customer handover and commercial vehicles are built to fleet customers' specifications.
A new opportunity has arisen for a Customer Service Administrator in this busy, fast-paced environment.
Your Role
* Complete all administrative tasks related to warranty, claims, repair, production, logistics, aftersales, and commercial in a timely and efficient manner.
* Build and sustain positive and trusting customer relationships by exceeding expectations with prompt, accurate, and courteous responses to enquiries via telephone, Teams, and email.
* Maintain a positive, empathetic, and professional attitude at all times.
* Manage the incoming mailbox and respond promptly and professionally to customer enquiries.
* Effectively support customers with any complaints/issues in line with company processes.
* Ensure a solution/alternative arrangement is provided in a timely manner.
* Escalate any issues raised as and when required.
* Communicate and coordinate between colleagues regarding all new and existing job cards.
* Attend and participate in daily department meetings when required.
Your Profile
* Strong administration and customer service skills.
* Excellent attention to detail.
* Ability to prioritise tasks and plan workloads to ensure delivery to agreed timescales and accomplish objectives.
* Ability to work to the highest quality standards.
* Excellent communication and teamwork skills are essential.
* Excellent IT skills are a key requirement with knowledge of report processing, V Look-up, and pivot tables.