Job Opportunity
An exceptional opportunity has arisen to support a client's customer portfolio based in Dublin 17.
Key Responsibilities
* To ensure the smooth operation of the Helpdesk as part of our helpdesk support team.
* Answer calls and emails from clients, action responses to emergency callouts, liaise with Burlington staff and mobile engineers.
* Process and store data associated with service calls and programmed service visits/daily sign offs.
* Schedule maintenance visits and deal with access issues, liaise with specialist sub-contractors ensuring they meet client specifications.
* Ensure maintenance reports and paperwork meet client standards and are issued promptly.
* Assist with issuing maintenance and daywork (callout) invoices ensuring compliance with client requirements.
* Liaise with operations manager and director regarding helpdesk functions and develop improvements.
* Issue risk assessments and safety documentation, liaise with clients and store centrally.
* Maintain training records for engineering staff.
Requirements
* Excellent organisational, communication, and time management skills.
* Strong engagement skills with people.
* Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
* Previous office or operations administration experience advantageous.
* Strong analytical and problem-solving skills.
* Collaborative team player with a focus on stakeholder engagement.
* Track record of systematic approach to achieving deliverables.