My Client is looking to recruit a Junior service advisor for their office in South Dublin. This is a brilliant opportunity for the successful candidate to kickstart their career. Please apply directly or send your CV to laura.mcnamara@cpl.ie for immediate consideration.
About the role:
* Scheduling customer vehicle service bookings by phone, email, and walk-in
* Determining workshop availability for service, maintenance, and repair work
* Meeting and greeting all service customers promptly and professionally
* Checking customers and their vehicles for work, confirming customer details, service needs, and accurately recording this in systems, communicating with the workshop
* Maintaining up-to-date progress of customer vehicles undergoing service and/or repair
* Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed
* Liaising with other teams in the business: management, reception, sales, warranty, and parts
* Assisting with gathering customer service feedback
* As a front-line member of staff, you will always be a brand ambassador for the Spirit Motor Group, ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards, and best practices
Skills and experience:
* Excellent front-line customer service skills and experience
* Good communication, interpersonal, and presentation skills
* Good attention to detail for recording all relevant details in documentation and systems
* Ability to prioritise, multi-task, and manage time effectively, particularly at peak times
* Ability to work on own initiative when required or as part of a small team
* Flexibility in your approach to work
* Full, valid, current driving licence for driving in Ireland
* If you are from outside the EEA, you will need to hold a current work permit for Ireland
Reward package:
* Full-time permanent contract with a leading motor group in Ireland
* Competitive Salary
* 22 days paid annual leave
* Manufacturer Training
* Contributory Pension Plan
* Team and individual bonus plans
* Access to Benefit, our discounts, learning and wellness app
* Employee Assistance Programme and access to a wellbeing app
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