Service Manager Job Description
The Service Manager is responsible for the overall delivery of high-quality services for a geographical region. This includes direct line management for a team of team leaders and the strategic development of YAP Ireland.
Responsibilities:
* To ensure that all services provided to clients and their families are of a high quality, with a focus on outcomes in line with the YAP Model.
* To plan services year-to-year and lead their delivery, operating within the context of the organisation's strategic plan and resources.
* To play an active role in the Senior Management Team, contributing to decision-making to ensure the efficient and effective management of the organisation.
* To lead the staff in the delivery of YAP Ireland strategy, working to the vision, mission, objectives, and values of YAP Ireland.
* To make informed proposals regarding service development and delivery, based on the analysis of need, trends, policy, funding, resources, and alignment with the strategic plan.
* To identify strategic development opportunities, working in cooperation with colleagues.
* To build and maintain strong working relationships with referral, partner, and wider agencies, promoting the ethos of YAP Ireland and services provided.
* To ensure that management information and quality assurance systems are developed and implemented.
* To manage services within budget parameters and ensure compliance with financial procedures.
* To ensure the timely submission of all administrative, fiscal, and database information as requested, and all reports and documents that are required to be submitted by referring authorities, contracts, and YAP Ireland.
* To ensure that recruitment, training, and staff development are provided to a high standard, in line with YAP Policies and Procedures.
* To implement the fundraising and communication strategies of YAP Ireland, and promote the strengths-based, outcomes-focused ethos of the organisation internally, to funders, and the public.
* To contribute to and implement the participation strategy of YAP Ireland, ensuring that the voices of young people, families, and other stakeholders are an integral part of the service.
* To ensure that YAP Policies and Procedures are adhered to by all staff and advocates.
Criteria:
Essential:
* A minimum of three years' management/supervisory experience of direct service delivery to children, young people, and families.
* Three years' experience in direct work with children, young people, and families in a child-centred way.
* Experience of managing Child Protection Work.
* Experience of at least one year in operating budgets and management of reporting requirements, including HR, statistical reports, quality assurance, etc.
* One year's experience of developing and setting up services.
* Demonstrated excellent communications skills, both oral and written, including computer proficiency in use of Word, Outlook, PowerPoint, Excel, etc.
Qualifications:
* Candidates should possess a Degree in the social care field, e.g. Youth Work, Child Care, Psychology, Child Psychology, Social Work, Social Science, or Social Care.
* Recognised Management training.