Our client is a industry-leading sampling and analysis organization. Due to unprecedented growth, the Company is currently hiring for a Training Program Manager.
Responsibilities include but are not limited to:
Training Program Development and Delivery
* Design and manage the delivery of comprehensive training programs on laboratory techniques, quality assurance, regulatory compliance, and safety protocols.
* Develop customized training solutions to meet the unique needs of external clients, ensuring client satisfaction and retention.
* Assess training needs through surveys, focus groups, and feedback from employees and clients, adjusting programs as needed.
Internal Training
* Oversee the training process for Analysts On Contract and Quality Assurance Professionals, from onboarding to placement on client sites.
* Manage and optimize the internal training process, ensuring content is up-to-date and opportunities for additional value-added training are identified.
* Implement efficiencies in training delivery through the use of technology and innovation.
Client Training Solutions
* Lead cross-functional teams to scope, develop, and implement new training modules and laboratories for external clients and/or onsite facilities or on client sites.
* Collaborate with clients to understand their training requirements and develop tailored solutions.
* Act as the primary contact for client training needs, maintaining strong relationships and incorporating client feedback for continuous improvement.
* Participate in pitching training services to new clients and identifying opportunities with existing clients.
Quality and Compliance Assurance
* Ensure all training programs comply with industry regulations (e.g., ISO, INAB, HPRA) and uphold the highest standards of lab practice and safety.
* Conduct audits of training materials and practices to ensure compliance and identify areas for improvement.
* Stay informed about industry developments and integrate new methods and technologies into training programs where applicable.
Team Leadership and Development
* Manage and mentor a team of trainers, overseeing workload, conducting performance evaluations, and supporting career growth.
* Conduct ‘Train the Trainer’ sessions to enhance the skills of the training team and ensure consistent delivery of high-quality training programs.
* Foster a culture of continuous improvement, collaboration, and professional development within the training team.
Training Administration and Reporting
* Maintain comprehensive training records, tracking certifications, attendance, and feedback.
* Generate reports on training activities, performance metrics, and client feedback to inform leadership decision-making.
* Manage the training budget, delivering cost-effective solutions without compromising quality.
Job Requirements
* Bachelor’s degree in Life Sciences or a related field, with at least 5 years of experience in a training role within the life sciences or laboratory services industry.
* Strong understanding of laboratory procedures, equipment, and industry regulations. Familiarity with ISO, OSHA, and FDA standards is preferred.
* Demonstrated experience in designing, delivering, and evaluating training programs for both in-house and client-facing audiences.
* Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for diverse audiences.
* Proven team management experience, with the ability to mentor and develop talent while promoting a positive team culture.
* Proficient in training software (e.g., Learning Management Systems) and MS Office; experience with e-learning platforms is advantageous.
* Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
* Strong problem-solving skills and the ability to use initiative to address challenges.
* Flexible and adaptable to changing circumstances, with a 'can-do' approach in a fast-paced environment.
* Personable and professional, with strong interpersonal skills and the ability to build relationships.
* Commercial awareness and the ability to engage with clients in a support capacity.
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