**Job Title:** Senior Application/Software Support
About Us:
SiriusXM and its brands are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners.
We're shaping the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are.
About the Role:
The Production Services Operations Team is an agile group of 24x7 responders prepared to handle Technical Incident Management and provide Operational Support for the entire Technology Org.
You'll monitor, triage, incident manage, and provide technical support for the SiriusXM Consumer Brands to deliver the best experience for customers and the business at large.
Key Responsibilities:
* Guiding all problems through the incident management process: Problem Intake, Triage and Investigation, Internal Business Stakeholder communications, Resolver Escalation, Resolution Validation, Problem Management.
* Daily Technical Operations, Software Deployments, System Alarm Management, Operational Record Keeping and Documentation Maintenance.
* Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities.
Requirements:
* Minimum Qualifications: Degree or experience in applications/software management and monitoring, 4 years of experience working in a 24x7x365 multi-shift environment.
* Familiarity with trouble ticket systems, network monitoring tools, and incident management processes.
* Excellent interpersonal skills, written and verbal communication, presentation, organizational, and time management skills.
* Able to work independently and on a team in a fast-paced environment.
* Must be available to work a flexible schedule including weekends, holidays, and overnight shifts.
Technical Skills:
* Thorough knowledge of Slack, Zoom, and Google Suite.
* Working knowledge of ServiceNow and Atlassian Suite, including OpsGenie, is a plus.
* Familiarization with streaming technologies.
Location:
Remote work allowed from Ireland only. Must be willing to travel to Dublin office approximately once per month.