Join Our Growing Team in the Green Energy Revolution!
As part of our continued expansion, EV Charging Ireland is excited to welcome a dedicated and enthusiastic Customer Support and Office Administrator to our dynamic team. This is a fantastic opportunity for someone eager to be part of a forward-thinking company at the forefront of the renewable energy sector. If you're passionate about sustainability and looking for a role where your skills will truly make an impact, we want to hear from you! You'll be joining a fast-paced, innovative business that is committed to driving the future of clean energy in Ireland.
Key Responsibilities:
* Manage incoming calls and emails, providing helpful and timely information to customers regarding products, services, and orders.
* Handle day-to-day office administration, including data entry and document management.
* Organize and maintain customer records, contracts, and installation schedules using our CRM system.
* Coordinate customer appointments for installations, repairs, and maintenance services.
* Process orders, invoices, and payments, ensuring accurate and timely documentation.
* Liaise with internal teams, including sales and technical staff, to ensure seamless service delivery.
* Respond to customer inquiries, escalating issues to the appropriate teams when necessary.
* Prepare quotes, reports, and documents to assist the sales team with client follow-ups and new inquiries.
* Assist with stock management and supplier coordination as needed.
* Provide administrative support during marketing campaigns, promotions, and other business activities.
Qualifications:
* Proven experience in administration and customer service roles.
* Excellent phone manner and written communication skills.
* Strong organizational skills with the ability to manage multiple tasks simultaneously.
* Proficiency in MS Office (Word, Excel) essential and familiarity with CRM systems (training will be provided for our CRM).
* Self-motivated with the ability to work independently and as part of a team.
* A passion for the renewable energy sector is an advantage but not required.
* Ability to work effectively both independently and as part of a collaborative team, taking initiative to solve problems and contribute to team goals.
Benefits:
* Competitive salary (Salary negotiable).
* Career development opportunities in a rapidly growing industry.
* A collaborative and supportive work environment.
* Flexible working hours available.
* On-site parking.
Salary:
* Competitive and commensurate with experience.
Job Type: Full-time
Pay: From €12.50 per hour
Expected hours: 39 per week
Experience:
* Microsoft Office: 3 years (required)
* Administration: 3 years (required)
* Customer service: 3 years (required)
* Accounts/data entry: 3 years (required)
Work Location: In person
Expected start date: 28/10/2024
EV Charging Ireland is an equal opportunities employer.
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