About The Role
Contract Manager Role – Shannon Airport
Salary: €50-60,000
Hours: 40/week
Annual Leave: 25 days
Bidvest Noonan is seeking to hire a Contract Manager for one of our prestigious contracts in Co. Clare. Reporting to the Operations Director, this position will suit an experienced, organised, and energetic individual who is highly motivated and keen on driving excellence and standards.
Purpose of the Role:
* To fulfil the contract specifications and agreed-upon KPI performance, within the company's standards while consistently providing an outstanding service across all site services.
* To ensure customer satisfaction and client retention.
* The oversight and management of the soft services, landscaping, and fabric maintenance operations in accordance with the performance, quality, and financial goals to the agreed specification.
* To give guidance, leadership, and role modelling to the site team members.
* Being instrumental in achieving operational goals and providing exceptional service while making sure that improvements are made on an ongoing basis.
Person Specification:
* Strong negotiating skills, people management skills and the ability to communicate effectively.
* Be able to adapt to the needs of the role, be a clear thinker, and have the capacity to flex and adapt to the requirements of the position.
* Skilled in managing expectations while developing good relationships with the client.
* Strong financial awareness and acumen, budgeting skills ensuring all costs and expenditure are within the agreed budget.
* A demonstrated strategic thinker who can help bring about change when needed.
People Management and Leadership
* Employee engagement, leadership, growth, and mentoring are all part of people resource management.
* Implementation of HR protocols and any issues pertaining to personnel are resolved in accordance with established guidelines, policies and procedures.
* Regular review meetings with sub-contractors on site.
Risk Management, Environmental, Health, and Safety Compliance.
* Make sure all vendors are compliant and documentation is up to date.
* Managing SOPs and making sure they are updated and distributed regularly.
* Comply with the company policies, procedures and client policies, procedures, and site rules.
* Delivery of annual updated Safety Statement and safety awareness to all staff.
* Regular audits of services.
Service Delivery, Management and Business Development
* Full accountability for overseeing the management of the soft services and building fabric maintenance in accordance with the agreed-upon scope of work, SLA and KPIs.
* Continuous improvement through analysing, maintaining, and improving organisational performance.
* Recommending improvements, innovations, technologies, and sourcing additional opportunities.
* To be cognisant of the significance of overseeing a site and the services offered, ensuring the contract is being delivered cost efficiently with costs and expenditure within expected levels.
Background and Experience:
* Soft Services Facilities Management experience essential.
* Knowledge of working in an airport would be desirable.
* Client relationship management skills.
* Good working knowledge of H&S in the workplace is essential.
* Previous incident management experience/responsibility would be advantageous.
* Experience of creating operational reports for all stakeholders.
Measures of Success:
* Client satisfaction/feedback.
* Managing services within SLAs/KPI’s.
* Revenue generation / commercial management.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
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