Amazon.com
ABOUT US
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:
1. Learn and use groundbreaking technologies.
2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
3. Interact with leading engineers around the world.
4. Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
5. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
6. Drive customer communication during critical events.
7. Drive projects that improve support-related processes and our customers’ technical support experience.
8. Write tutorials, how-to videos, and other technical articles for the developer community.
9. Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
1. This is primarily a customer support role – in The Cloud.
2. A Support Engineer will be responsible for solving customer cases through various contact channels including telephone, email, and web/live chat.
3. Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
4. Coach/mentor new hires, develop & present training, partner with development teams on complex issues, or work with leadership on process improvement and strategic initiatives.
5. Career development opportunities are available across the organization.
6. Training programs are provided to help you develop the skills required to be successful in your role.
7. Support engineers interested in travel may present training or participate in focused summits across our sites or at specific AWS events.
8. No after-hours on-call or mandated overtime in this role.
Basic Qualifications
1. 2+ years of experience with secure corporate access and communications, securing architectures from various attacks and vulnerabilities, and understanding identity access management and cryptography concepts.
2. Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
3. Ability to communicate effectively in English (written and spoken) within technical and business settings.
Preferred Qualifications
1. Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
2. One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+ Security Speciality, OSCP, or related).
3. Knowledge of security and compliance standards (such as CVE, CIS Benchmarks), Hardware Security Module (HSM), safeguarding sensitive data, and implementing security best practices.
4. Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud). Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. #J-18808-Ljbffr