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Place of work: On-site – Park West, Dublin 12 / Duration: Permanent / Hours of work: Monday to Friday – Office Hours.
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and IT-managed service solutions. As part of the Auxilion organisation, you will work directly on our head office site, responding to internal end users service requests needing technical support for hardware/software issues.
You will be working closely with a wider team across Ireland and England to provide the best possible technical service and executive experience that will meet our end users requirements.
The IT on-site Engineer is responsible for providing on-site technical support to end-users, addressing immediate technical concerns, and ensuring that all IT equipment is functioning optimally.
Position Responsibilities:
* Provide deskside support: for hardware, software, and networking issues to end-users.
* Assist users: with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
* Resolve incidents and service requests within established SLAs.
* Excellent problem-solving and troubleshooting skills.
* Request Fulfilment and Incident Management: initial investigation & diagnosis of incidents. Hands-on support for users.
* Problem Management: problem and opportunity identification, trend analysis for issues raised.
* Knowledge Management: responsible for maintenance of the knowledge base.
* Software Installation & verification: installation and verification of software and software updates.
* Joiners/Movers/Leavers: implementing joiners, movers and leaver requests according to the documented requirements.
* Maintenance of Active Directory: accurately reflect changes in ownership of laptops/ desktop PCs etc.
* Auditing: facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the audits.
* Moving physical ICT equipment: physically move ICT equipment, assist with desk moves.
* Install and Configure Systems: Set up hardware and software, including servers, routers, and switches.
* Network Management: Monitor and maintain network infrastructure to ensure optimal performance.
* Troubleshooting: Diagnose and resolve hardware, software, and network issues.
* Security: Implement and manage security measures to protect data and systems.
* Support: Provide technical support to users, addressing their IT-related queries and issues.
* Documentation: Maintain accurate records of IT assets, configurations, and procedures.
* Compliance: Ensure all IT activities comply with company policies and regulatory requirements.
* Project Management: Plan and execute IT projects, ensuring they are completed on time and within budget.
* Vendor Management: Interact with technology vendors, schedule meetings, and track follow-ups.
* Daily checks: must be conducted every day to detect any issues on site and minimise service impact and downtime.
* Customer Service: It is required to provide friendly on-site support to all users and the management team. It is a key part of this role and consistently adhered to.
* Cabling Management: Take responsibility for organising all cables and maintaining clean and safe desks, server rooms, offices, etc.
* Executive Support (VIP): Provide on-site Level 1 & Level 2 support to the Management team (ALT) and their staff.
* Support all technology needs for Management (ALT) and their staff, including mobile devices, desktops, laptops, tablets, and video conferencing used in the office, in transit, at home, and during travel.
* Respond, track, resolve, and own end-to-end issues for Management and their staff. Facilitate full documentation of any issues. Have a complete profile capture of each executive's technology needs.
* Communicate effectively with non-technical individuals.
Key Skills include:
* Windows 10/11 & Microsoft Office suites
* MS Active Directory
* O365
* Service Now
* MS Teams
* Strong technical skills in hardware, software, and network troubleshooting
Qualifications & Skills:
* Education: Bachelor’s degree in information technology, Computer Science, or a related field.
* Experience: Minimum of 3-5 years of experience in IT support or a similar role. Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Engineer (MCSE) are preferred.
Skills:
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
* Solution orientated.
* Ability to influence business stakeholders.
* Excellent oral and written communicator.
* Organised and proactive mindset.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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