Do you have a passion for providing exceptional technical support to clients?
Our client, a multinational IT company, requires 3 Technical Support Engineers with 3+ years of experience working in technical support, on a 6-month rolling contract.
This company provides a top-class infrastructural service for the IT industry, offering their services in over 190 countries worldwide.
Working model: Onsite in Dublin 8
Contract: 6-month rolling with potential of going permanent
Employment: PAYE or LTD
Visa sponsorship: No
BBBH Number: 24937
What will I do as a Technical Support Engineer?
* Windows and OSX environment support.
* Support of administrative activities and tasks.
* Support project work to develop technical solutions (for example rollout).
* Support clients in second level support and day-to-day business.
* Perform analysis and solutions of incidents in day-to-day business.
* Report and present progress of project work (effort, status, meetings etc.) to project leads.
* Manage hardware for leavers and joiners and provide break-fix support (monitors, keyboards, phones, printers).
* AD admin/PM admin for user accounts.
* New laptop build check/installs/rebuild checks.
* Software installations.
* Folder permissions/lockdowns.
* Pitch/meeting room support (off and on-site).
* Hardware incidents (printers, laptops, desktops).
* Software incidents (O365, Windows 7/10, bespoke applications).
* LANDesk/Anti-Virus.
* 3+ years in technical support.
* Great knowledge of supporting end users in Windows (Win 7 / 8 / 8.1 / 10) and Mac environments.
* Good knowledge of O365 and Adobe software.
* Good organization, communication, and incident/request management skills.
* Mobile device knowledge, BES and ActiveSync, Apple, Android, Blackberry skills.
* Good communication and customer service skills.
* Experience in working for a large organization supporting hundreds of users.
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