Business Operations Manager, Performance - Ireland - Hybrid
Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.
About the Role:
You will be responsible for monitoring, analyzing, and reporting of operational performance metrics for Non-Clinical PI operations. This is a challenging role that relies on your ability to effectively analyze performance and identify opportunities that will support leadership in delivering critical business results.
Primary Responsibilities Business Operation Manager, Performance:
* Drive operational performance including SLAs and KPIs by conducting day-to-day analytics.
* Manage performance to proactively detect potential risks and take solid actions to ensure and maintain good performance.
* Seek improvement opportunities across the value stream to help improve operational efficiency.
* Partner with cross-functional teams to build logical operational processes.
* Identify performance gaps by conducting trend analysis and shifts in data.
* Evaluate operational issues including technical issues affecting operational performance and escalate and resolve them.
* Use reporting tools and dashboards to report out and highlight operational performance deviations.
* Coordinate and oversee the day-to-day activities of operational performance.
* Effectively communicate operational initiatives.
Required Qualifications of the Business Operations Manager, Performance:
* Bachelor's degree in Business or related field and/or equivalent education and work experience.
* Proven previous experience in effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.
* Significant operations metric analytics and reporting experience.
* Proven experience in monitoring and analyzing performance KPIs and SLAs.
* Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint.
* Excellent time management skills with the ability to prioritize and balance multiple priorities and projects.
* Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership.
* Demonstrated ability to navigate complex stakeholder relationships in a matrix environment with politically sensitive concerns.
* Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders.
* Previous experience working within a large multinational matrixed environment.
Preferred Qualification of the Business Operations Manager, Performance:
* Previous operational management experience.
* Healthcare experience.
* SQL experience.
* Strong experience with data visualization software (e.g., Tableau).
* Strong experience performing business analysis and requirement documentation.
* Experience working across multiple geographies.
* Experience and understanding of the US healthcare system, billing of medical claims, and associated data environments.