We are recruiting for a Transport Operations Administrator for our client, who specialise in the distribution of temperature-controlled products delivering nationwide. The successful candidate will join their operations team who are entering into a partnership with a leading Irish blue-chip customer.
The chosen candidate will get to work with an award-winning Transport Company with an excellent reputation in the industry.
This role will report to the General Manager and will join a Planning Team with the responsibility of scheduling a team of up to 450 drivers, and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out.
The teams operate extended hours across 7 days a week and will require the Customer Support Administrator to operate a flexible working pattern in order to be available to the team as required.
The Opportunity:
This role will report in to the General Manager and will join a Planning Team with the responsibility of scheduling a team of up to 450 drivers, and the associated fleet movements, with a view to staff and fleet numbers increasing in line with planned phased growth and roll out.
Working Days and Hours:
* 4 day working week across Monday – Sunday
* 4 x 10 hour shifts between the hours of 6.30am – 10pm
* Every 2nd weekend off
The Successful Candidate will:
* Complete the day-to-day planning and scheduling of home deliveries to customers in addition to daily stock movements to nominated depots across the ROI.
* Ensure planning for effective utilisation of resources in line with deliveries.
* Liaise with Transport Manager and Operations Team to update on service and scheduling issues as necessary.
* Monitor delivery timings and driver locations to ensure the smooth operation of service.
* Be a point of contact for drivers on the road in relation to routes, deliveries or customer issues.
* Deal with queries from grocery partner and responding in a timely manner.
* Liaise with the Transport Manager and Maintenance team on off-road vehicles ensuring accurate planning.
* Adhere to budgets in relation to costs as advised by the Transport Manager – hours, agency etc.
* Communicate effectively to drivers regarding their working schedules and routes.
* Ensure accuracy of driver clock information in relation to working hours on the Company Time and Attendance System feeding information across to payroll.
* Act as the first point of contact for customer complaints, non-deliveries or rescheduled deliveries.
* Provide first class customer service, leading by example and assist in communicating standards to the driver team.
* Ensure driver hours are in compliance with Working Time Act and taking action to amend as necessary.
Key Requirements:
Professional in their approach, highly customer focused and dynamic to join the team for this new and exciting opportunity.
Essential Requirements and Qualities:
* Excellent geographical knowledge.
* Highly organised with robust planning ability.
* Motivated and reliable.
* Ability to multi-task while performing under pressure in a fast-paced environment.
* Strong organisation and communication skills.
* Ability to be flexible and adapt in a changing environment.
* Some travel may be required.
* Own form of transport essential.
* This role may suit an individual who is looking to transition from a retail or sales background.
What’s on Offer:
* Join a business that has a proven track record for training and development, internal promotion and progressing team members to the next stage of their career.
* Career development and training opportunities.
* Competitive salary.
* Additional annual leave linked to service.
Benefits:
* On-site parking.
* Sick pay.
* Company car.
Experience:
* Administration: 2 years (preferred).
Work Location:
In person.
Reference ID: Transport Operations Administrator
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