We are seeking a Customer Advisor to join our team at Health Insurance Company, based in Little Island. This is a hybrid role, offering the perfect balance of working from home and collaborating in a modern office environment.
About the Role
This is an excellent opportunity for a motivated individual to kick-start their career in customer service. As a Customer Advisor, you will play a key role in providing exceptional support to our members, ensuring they receive top-notch service that exceeds expectations.
Key Responsibilities
* Provide exceptional customer support, ensuring members feel valued and well-informed.
* Assist with policy management, including updates, renewals, and cancellations.
* Respond to member inquiries resolving issues with efficiency and care.
* Onboard new members, guiding them through their health insurance options and ensuring a smooth registration process.
* Proactively communicate changes to policies, benefits, or membership features.
* Maintain accurate records and documentation for all customer interactions in line with company procedures.
What We Offer
* A competitive salary of €28,000 per annum.
* A hybrid working model, allowing flexibility to work remotely and onsite in Little Island.
* The potential for a 12-month fixed-term contract to turn permanent based on performance.
* An opportunity to be part of a supportive and collaborative team with a stellar reputation.
* Bonus opportunities and broader benefits, including healthcare and more.
Requirements
* Exceptional communication and interpersonal skills, with a strong focus on customer satisfaction.
* A customer-first mindset and a passion for helping others.
* Strong attention to detail and the ability to handle multiple tasks in a fast-paced environment.
* Comfort with technology and the ability to learn new systems quickly.
* Previous customer service experience (ideally in a similar role) is a plus.