Basic Function & Purpose of the Role
About the RoleYou will be responsible for retail security incident management including:Conducting retail transaction monitoring and reviews to identify concerning patterns or red flags requiring further investigationDetailed triage of all escalated & flagged retail transactions, determining requirement for full investigation, and recording all triage activity and outcomesYou will conduct thorough and unbiased investigations into potential fraud or dishonesty-related incidents which may include player’s prize claims or complaints, or the activities of PLI internal staff, retail agents or retail agent’s staff.You will perform interviews of players, claimants, PLI internal staff and contractors, retail agents or retail agent’s staff, or third parties as required.You will be responsible for maintaining detailed supporting documentation and evidence of findings from investigations, preparing & submitting reports detailing interim and final outcome of investigations, and communicating on progress and conclusion to key stakeholders, including ORNL.You will schedule and facilitate Fraud Management Council meetings, including preparation and presentation of individual investigation updates and quarterly performance reporting.You will act as a liaison with An Garda Síochána and other third parties on investigations or information requests as required. This may include supporting the investigation and prosecution of a suspected fraud incident.You will maintain understanding and awareness of Retail Compliance requirements to suitably inform retailers and other stakeholders of implications of triage and investigation findings.You will work with Retail Compliance ensuring retailer non compliances are appropriately recorded and understood, and provide feedback on learnings from triage & investigations.You will support & manage to resolution transaction-related queries from the wider business, the public or authorised external parties, including reports of lost/stolen tickets, complaints, and requests for adjustment.You will educate & support key stakeholders including Retailers, Customer Support, Retail Compliance, Retail Teams etc., on key insights from transaction monitoring and incident triage & investigation.You'll drive continuous improvement of fraud monitoring processes and tools, assisting with the development and leading implementation of improvements.In exceptional circumstances and as required, you will ensure the secure collection and delivery of National Lottery prize claims to the PLI Prize Claims team, including any claim-related validation required by PLI’s claims processes.You will provide support to Security & Resilience Manager and across the wider Business Assurance team as required, including acting as backup for retail transaction monitoring activities, and preparation of information for Senior Leadership Team updates.About YouYou have experience with fraud detection and investigations.You have formal training in investigation and interview techniques; or have completed investigations previously.You have experience in law enforcement or private security/investigations.Having an understanding of the lottery or gaming business would be beneficial.You have a full clean driving licence.You are proficient with Microsoft Office tools.You have excellent report writing and presentation skills, with particularly strong attention to detail.You have excellent interpersonal skills and can build relationships with a wide array of stakeholders.You have proven judgment in decision making and ability to influence senior stakeholders.About the TeamThe Business Assurance team in the National Lottery provides second line support to all business operations and ensures that the company operates in compliance with our licence and regulations by upholding standards and best practices while maintaining efficiency and minimising risks. Their primary purpose is to safeguard the integrity, reliability, and performance of the business.The Investigations Manager is responsible for assessing, monitoring and investigating fraud and related incidents relating to the National Lottery and will report to the Security and Resilience Manager. This role is integral in ensuring that players, partners and customers of the National Lottery are protected. Investigations may include potential fraud or other dishonesty relating to player’s complaints or prize claims, or the activities of PLI internal staff and contractors, retail agents or their staff, or third-party suppliers. The Investigations Manager is also responsible for optimising the retail monitoring approach for identification of suspicious transactions and maintaining suitable processes & procedures to reflect.About the Benefits Competitive SalaryDefined Contribution PensionHybrid Working Model for applicable rolesAdditional work from home daysWork from abroad daysVolunteer daysIncome ProtectionSick Pay SchemeEmployee Recognition ProgrammeCompany Social EventsSports & Social GroupGolf SocietyFree onsite snacks – tea, coffee, fruit and cerealsDiscounted Gym Membership optionsAnnual Eyesight TestsAnnual Flu Vaccinations Learn more about our benefits here! About Us At the National Lottery, we have been making dreams come true since 1987. As a leading organisation in the Irish gaming and entertainment industry, we are dedicated to offering exciting lottery games that bring people together in a safe and responsible environment, whether through our traditional draw-based games like Lotto and EuroMillions, and more recently EuroDreams, or our instant win Scratch Cards and online instant win games. We take pride in operating with the highest standards of integrity and transparency, ensuring our players can enjoy a fair, fun, and responsible gaming experience. We have distributed over €6.5 billion to thousands of Good Causes since inception, helping to transform communities nationwide by benefiting sectors such as sports, art and culture, heritage, youth, community, health and wellbeing and Irish language. The acquisition of PLI by La Française des Jeux (FDJ) was completed in November 2023. FDJ is regulated in France, is a publicly listed company and operator of the French National Lottery and is also the largest gaming operator in France. Working with us means becoming part of a dynamic, customer-centric team passionate about making a difference. We are committed to fostering innovation and creativity in a collaborative work environment. If you’re a motivated individual with a passion for contributing to a socially impactful business, join us and be a part of our mission to create winners every day – not just through life-changing prizes, but through meaningful community support.