Job Details
IT/Technical
IT Specialist Birmingham, AL Posted: 1/16/2025
Job ID#: 209586
Job Category: IT/Technical
Position Type: Associate - W2
Duration: TTH
We have an outstanding Contract to Hire position for an IT Specialist to join a leading Company located in the Birmingham, AL surrounding area. The IT Specialist I is a junior member of a team focused on assisting customers via a ticketing system and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Job Responsibilities:
* Customer Service: Providing positive user experience by being patient, empathetic, and helpful.
* Responding to Customer Queries: Handling inquiries via phone, email, or tickets to provide immediate assistance.
* Troubleshooting Technical Issues: Diagnosing and resolving basic technical problems, such as software glitches, connectivity issues, and hardware malfunctions.
* User Account Management: Managing user accounts, including creating accounts, assigning permissions, and resetting passwords.
* Software Installation and Configuration: Assisting with installing and setting up software applications.
* Logging and Escalating Issues: Documenting issues and escalating more complex problems to higher-level support tiers when necessary.
* Providing Step-by-Step Guidance: Clear instructions are offered to help users resolve their issues independently.
Basic Hiring Criteria:
* Minimum high school diploma or equivalent.
* Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.).
* Proven interest in and enthusiasm for technology; willingness to learn and grow in the field.
* Strong problem-solving skills and attention to detail.
* Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users.
* Ability to work both independently and collaboratively within a team environment.
* Familiarity with Windows and/or macOS operating systems; knowledge of Microsoft 365 products and services is a plus.
* Basic understanding of networking concepts and protocols.
* Solid grasp of systematic troubleshooting.
* Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests.
Job Requirements Minimum Security Clearance: No Clearance
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Candidate Privacy Information Statement or PDS Defense Privacy Statement.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
* The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance
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